Terms of service

These terms are short because the product is narrow. By using Shipping Label Generator you agree to them.

Makes the label. Does not buy postage. Your carrier decides whether a label is accepted.

What this service makes

Shipping Label Generator makes label files. You give it a sender address, a recipient address, a layout and a format; it lays them out and returns a print-ready PDF, or ZPL for a thermal printer, with an optional barcode you supply. Files are all it produces.

No postage and no carrier approval

Nothing here buys postage. No rate is quoted, no carrier is contacted, and no money for carriage is taken. A label file is a formatted document and not a shipping transaction: it carries no postage amount, and no carrier has approved this service or agreed in advance to accept what it produces. Whether a label is accepted is decided by your carrier, after you print and attach it.

The rules that stay with you

The rules of your carrier apply to every label you make: the service, the rate, the size and weight, any customs paperwork, and the address format that carrier expects. Getting those right is yours. So is what you do with the file: printing it at the size the layout expects, attaching it to the right parcel, and the addresses you typed or uploaded. The tool checks the shape of an address field, such as a required name or a postal code, and it does not check that an address exists or that a carrier will deliver to it.

Rate limits and plan limits

Every request is counted against a rate for its network. Single labels are limited to 30 a minute and 1,000 a UTC day per IP address, an anonymous bulk upload to 10 rows a UTC day per IP address, and the server enforces the same figures these sentences state. Paid plans are billed monthly or yearly at the price shown on the pricing page, and each one carries a monthly allowance in labels instead of a daily one: Pro covers 3,000 labels a month in batches of up to 500, and Business covers 15,000 labels a month in batches of up to 2,000.

A bulk batch takes its labels from the monthly allowance when it is queued, and a batch that fails gives them back, so a failed batch is not charged. A request refused for a rate or plan limit never uses up an allowance either.

Changing plans

Upgrading takes effect at once and you are charged the prorated difference straight away. On a monthly plan, a downgrade takes effect at the end of the billing period you have paid for: you keep your current plan and its labels until then, and no credit is given. On a yearly plan, a downgrade takes effect at once and the unused time on your old plan is credited pro rata to your account, then applied automatically to your next invoices. This credit is not paid out to your card. For the rest of that month you keep the share of the old plan's labels you had already paid for, and the lower plan's allowance applies from the next month.

Abuse and blocking

Abuse can be blocked. A request over a rate or plan limit is refused before it renders anything, and repeated attempts to get around those limits are what the refusals are for. An account that exists to work around the limits, to resell access, or to make the service a nuisance for someone else can be suspended: every entry point refuses a suspended account until it is cleared. Suspension keeps the data the account holds, so lifting it restores the account as it was.

Ending an account

You can stop at any time. Cancelling a paid plan leaves it active until the end of the period you paid for, and the account falls back to the free plan after that.

Availability

The service is provided as it is. Batches render on a queue, and a queue can be busy: we do not promise that every batch finishes on the first attempt, or that the service is never interrupted. A batch that fails is reported as failed and is not charged. Nothing is billed for a file that was never made.

Contact

Questions about these terms: [email protected].